Custom Design & Order Policy

COURT WIT

Custom Design & Order Policy

Your Team. Your Story. Your Wit.

At Court Wit, every custom team design starts with a story — yours.

We take pride in creating personalized pickleball apparel that reflects your team's personality, humour, and style. Because every project is unique, the following terms help ensure a smooth and enjoyable experience for everyone.

1. Custom Design Service

Our one-time $59 CAD custom design fee includes:

One coordinated team design concept
Up to two personalized player variations
Digital shirt mockups for review
One round of reasonable design revisions
Preparation of approved artwork for Court Wit production

The design fee is separate from the cost of the shirts.

Additional design concepts, extensive revisions, or more than two unique player variations may require an additional quote. Any additional charges will be discussed and approved before work begins.

2. Design Fees & Cancellations

The custom design fee is payable before design work begins.

If you cancel before any design work has started, the design fee will be refunded.

Once custom design work has begun, the fee is generally non-refundable because the service is being performed specifically for your team.

If Court Wit is unable to complete the agreed design service, we will provide an appropriate refund.

Nothing in this policy limits your rights under applicable consumer protection laws.

3. Design Revisions & Approval

Your custom design includes one round of reasonable revisions.

A revision may include adjustments to wording, colours, placement, or minor design elements.

A completely new concept or substantial redesign may require an additional fee, which will be quoted in advance.

Before production, customers must approve the final artwork and confirm all applicable order details, including spelling, shirt colours, sizes, quantities, and print placement.

4. Shirt Orders & Payment

Custom apparel orders require a minimum of two shirts.

Shirt prices are based on our published Classic Doubles and Full Court packages, with applicable volume pricing.

Once the final design and order details are approved, Court Wit will issue an invoice for the shirts, applicable taxes, and shipping.

Full payment is required before production begins.

5. Production & Delivery

Production timelines are provided individually based on design complexity, order size, material availability, and delivery requirements.

Please let us know about tournament dates or other deadlines before approving your order.

We will confirm an estimated completion or shipping timeframe before production begins.

Delivery dates are not guaranteed unless expressly agreed in writing.

6. Custom Order Changes & Refunds

Because custom apparel is produced specifically for each customer, changes or cancellations may not be possible once production begins.

Custom-made items are generally not eligible for returns or exchanges due solely to a change of mind, an incorrectly selected size, or customer-approved design details.

However, if an item arrives defective, damaged, or materially different from the approved order, please contact us promptly with your order number and photographs.

We will review the issue and provide an appropriate remedy, such as repair, replacement, or refund, in accordance with applicable law.

7. Artwork & Creative Rights

Customers confirm that they have permission to use any logos, images, names, or other materials they provide to Court Wit.

Unless otherwise agreed in writing, Court Wit retains ownership of its original artwork and design files.

The purchase of custom apparel or design services does not automatically transfer copyright or provide permission to reproduce the artwork through another supplier.

We will not sell or reuse a customer's personal information or unique team identity as a separate design without appropriate permission.